Help and policies
Questions about an order, the guarantee or your Comfort Coach plan: the answer is probably below. If not, write to us and a person replies within one business day.
Contact us
Email [email protected] or use the form. Add your order number if you have one; it saves a reply.
To track an order or change your plan yourself, sign in to your account.
Shipping
- Shipping is free on every order, including the add-ons you pick after checkout: they travel in the same parcel.
- Orders leave the warehouse within 1 business day, with tracking by email.
- Delivery usually takes 10 to 20 days to the United States and Canada, 7 to 20 days to Australia, 7 to 24 days to Europe and 7 to 20 days elsewhere.
- Your tracking link is also in your account.
Refunds and returns: the 30-day guarantee
Use the wrap for up to 30 days from delivery. If it is not for you, email [email protected] with your order number, send it back, and we refund the product price.
- No forms and no reason needed.
- Refunds go back to the card you paid with and show within 5 to 10 business days.
- A damaged or wrong parcel is replaced free: send a photo within 14 days of delivery.
Warranty
The wrap carries a 12-month warranty against faults. If the heat, the massage or the control unit stops working, email us with your order number and a short video, and we send a replacement.
Comfort Coach plan: how to cancel
Comfort Coach is the optional monthly guidance plan you can add at checkout. It is never added unless you tick it.
- It renews every month at the price shown at checkout until you cancel.
- Cancel, pause or skip a month at any time in your account. A change made before the next charge date applies to that charge.
- Prefer to ask? Email [email protected] and we make the change for you.
Privacy
We collect what you give us at checkout (name, email, phone, shipping and billing address) and what your browser sends when you visit (pages viewed, device, approximate location from your IP address). Card numbers go straight to our payment processor; we never see or store them.
What we use it for
- To ship and support your order and run your Comfort Coach plan if you added it.
- To send order and shipping emails, and marketing emails only if you said yes; every one has an unsubscribe link.
- To measure which pages and ads work.
Who we share it with
Our payment processor, our warehouse and carrier, our email provider and our analytics and advertising tools, each only for that job. We don't sell your data.
Your choices
Email [email protected] to get a copy of your data, correct it or have it deleted. We keep order records as long as tax law requires.
Terms
- Prices are in USD and include free shipping. Tax is added at checkout where it applies.
- Comfort Coach renews monthly at the price shown at checkout until you cancel (see Comfort Coach plan).
- The guarantee and the warranty work as described in Refunds and returns and Warranty.
- Health. Thermova Heat Wrap is a heat, massage and compression comfort device, not a medical device. It is not intended to diagnose, treat, cure or prevent any disease. Ask your doctor first if you are pregnant, have a pacemaker or another implanted device, or have reduced feeling in your feet.
- Results vary from person to person. Reviews on this site describe each customer's own experience.
- Governing law: [state or country].