Help and policies

Track an order

The tracking link arrives by email the day your box leaves the warehouse. Your order number is in the confirmation email you got right after checkout.

• No tracking email after 2 business days? Check the spam folder, then write to us with the order number.
• Tracking stuck for more than 5 days, or the parcel marked delivered but not there: tell us and we look into it with the carrier the same day.

Contact us

Email [email protected] or send the form. A person on the support team answers, 7 days a week.

Shipping

• Orders over $50 ship free. Every parcel is tracked.
• Most boxes leave within one business day, and delivery takes 5 to 8 business days.
• Pairs added after checkout (a second pair, the relief kit, an add-on) go in the same box when we can, at no extra shipping cost.

Refunds and returns: the 90-day guarantee

Wear the insoles for up to 90 days from delivery. If they do nothing for your feet, email [email protected] with your order number, send the pairs back, and we refund the purchase price.

• Trimmed pairs are fine to return.
• The refund goes to the card you paid with and shows within 5 to 10 business days of the return arriving.
• A damaged or wrong item is replaced free: send a photo within 14 days of delivery.

Kids' insoles

The kids' pair has the same arch and nodes on a smaller footbed. Right after your order you can add a pair for $19.50, and it goes in the same box.

Already ordered? Email [email protected] with your order number and your child's shoe size.

Privacy

[Company legal name], [Company address]. Last updated [date].

We keep what you give us at checkout (name, email, phone, shipping address) and what your browser sends when you visit (pages viewed, device, rough location from your IP address). Card numbers go straight to the payment processor; we never see them.

What we use it for

• Shipping your order and answering your emails.
• Order and tracking emails, plus marketing emails only if you ticked the box. Each one has an unsubscribe link.
• Seeing which pages and ads bring buyers.

Who sees it

Our payment processor, warehouse and carrier, email provider, and analytics and ad tools, each for its own job. We don't sell your data. Email [email protected] for a copy of your data, a correction or deletion.

Terms

These terms are between you and [Company legal name]. Last updated [date].

• Prices are in USD. Tax is added at checkout where it applies.
• Offers after checkout (a second pair, the relief kit, add-ons on the thank-you page) charge the card you used only when you press the button that adds them.
• The guarantee works as set out in Refunds and returns.
• Comfort product. Kinsole insoles are not intended to diagnose, treat, cure or prevent any disease. Ongoing foot pain is worth a visit to a podiatrist or doctor.
• Reviews on this site come from customers and describe their own experience.
• Governing law: [state or country].