Help and policies
Questions about an order, your auto-refill or the guarantee are answered below. If yours isn't, write to us and a person replies within one business day.
Contact us
Email [email protected] or use the form. Add your order number if you have it; it saves a reply.
To track an order or change your auto-refill yourself, sign in to your account.
Shipping
- The 3-jar and 6-jar packages ship free. A single jar ships at the rate shown at checkout.
- Orders leave the warehouse within a few hours on business days. Most US orders arrive in 2-5 business days; addresses outside the US take longer.
- Every parcel is tracked. The tracking link is in your shipping email and in your account.
- Priority shipping protection, if you added it, covers a lost, stolen or damaged parcel: we send a new one.
Refunds: the 90-day guarantee
Use the cream for up to 90 days from the day it arrives. If your feet feel the same, email [email protected] with your order number and we refund the product price, even if the jars are empty.
- Refunds go back to the card you paid with and show within 5 to 10 business days.
- A damaged or wrong parcel is replaced free: send a photo within 14 days of delivery.
- The free guides are yours to keep.
Auto-refill: skip, pause or cancel
If you picked Subscribe & Save, the same package ships every 28 days at the price shown at checkout.
- There is no minimum. Skip a delivery, pause until you're ready or cancel at any time in your account. A change made before the next charge date applies to that charge.
- Prefer to ask? Email [email protected] and we make the change for you.
- The free guides come with your first order only.
Privacy
We collect what you give us at checkout (name, email, phone, shipping and billing address) and what your browser sends when you visit (pages viewed, device, approximate location from your IP address). Card numbers go straight to our payment processor; we never see or store them.
What we use it for
- To ship and support your order and run your auto-refill.
- To send order and shipping emails, and marketing emails only if you said yes; every one has an unsubscribe link.
- To measure which pages and ads work.
Who we share it with
Our payment processor, warehouse, carrier, email provider and analytics and advertising tools, each only for that job. We don't sell your data.
Your choices
Email [email protected] for a copy of your data, to correct it or to have it deleted. We keep order records as long as tax law requires.
Terms
- Prices are in USD. Tax and the single-jar shipping rate are added at checkout where they apply.
- Auto-refill renews every 28 days at the price shown at checkout until you cancel (see Auto-refill).
- The guarantee works as described in Refunds.
- Health. Calvessa Magnesium Relief Cream is a topical cosmetic cream, not a medicine. These statements have not been evaluated by the Food and Drug Administration; the product is not intended to diagnose, treat, cure or prevent any disease. Use on unbroken skin. If you are pregnant, nursing or under a doctor's care, ask your doctor first. Stop if your skin reddens.
- Results vary from person to person. Reviews on this site describe customers' own experience.
- Governing law: [state or country].